Trade Account T&C’s

Welcome to the Premier Porcelain trade account below you will find a summary of how to use the trade account plus a summary of our key terms & conditions.

Access:

You will receive an email confirmation and a password upon successful application for a trade account please login into our trade account section applying the password when prompted.

Our trade section is split into 3 sections, outdoor paving, wall / floor tiles and view all the same password applies for all 3 sections

The majority of products are shown as full pallets, a small selection of products are offered by the piece all products are shown with prices with & without VAT.

Ordering & Delivery

Orders can be made online via the portal & standard delivery is 3-4 working days from the order, you must provide the correct invoicing and delivery address at the point of order we can not be held responsible for delivery issues once order confirmation is received.

Full pallet orders are inclusive of delivery, part pallet orders and items offered by the piece or m2 will incur delivery charges.

Part pallet orders or split pallet orders should be requested by contacting us at info@premierporcelain.co.uk

In all cases, items not sold in full pallets will incur a split charge of £30 Ex VAT.

Where orders are placed off line and unless otherwise agreed orders will be dispatched once we receive payment for the goods

Unless specified at the time of order goods will be delivered on a tail lift vehicle, it is your responsibility to inform us of any delivery restrictions.

Goods should be signed for and inspected on arrival and any issues reported to us within 48 hours we cannot accept any potential claims beyond that timeframe.

Failed deliveries or re-delivery may incur additional fees which will be payable before the goods are re delivered.

Returns

We cannot accept returns on items that are not full pallet quantities, deemed as faulty and not requested via the appropriate form within 48 hours of delivery

Goods which are accepted for return must be returned by you to our yard or distribution point. Refunds will be processed once the goods have been inspected and may be subject to a restocking charge of £20 Ex VAT.

Other

We reserve the right to review and amend trade account access, T&C and commercial offerings without prior notice.

Premier Porcelain is a Trading Name of Premier Porcelain & Stone Ltd