Terms & Conditions

Terms & Conditions

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, contact us at info@premierporcelain.co.uk.


    1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are PREMIER PORCELAIN & STONE LTD – Our registered address is, Meadow Lane, Ellesmere Port, Wirral, England, CH65 4EA Company Reg No. 15065653. (the Supplier or us or we).
    2. These are the terms on which we sell all Goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.


    • Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
    • Contract means the legally binding agreement between you and us for the supply of the Goods.
    • Delivery Location is the location where the Goods are to be supplied, as set out in the Order.
    • Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
    • Goods means the goods advertised on the website that we supply to you of the number and description as set out in the Order.
    • Order means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website.
    • Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
    • Website means our website www.premierporcelain.co.uk on which the Goods are advertised.


    1. The description of the Goods is as set out on the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
    2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
    3. All Goods which appear on the Website are subject to availability.
    4. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information

    1. We retain and use all information strictly under the Privacy Policy.
    2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis Of Sale

    1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
    2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
    3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
    4. Any quotation is valid for a maximum period of 7 days from it’s date, unless we expressly withdraw it at an earlier time.
    5. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
    6. We intend that these Terms and Conditions apply only to a Contract entered by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

Price & Payment

    • The price of the Goods and any additional delivery or other charges are set out on the Website at the date of the Order or such other price as we may agree in writing.
    • Prices and charges include VAT at the rate applicable at the time of the Order.
    • You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.


    • We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
        • we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
        • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    • If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
    • If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
    • If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
    • We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
    • You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
    • If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
    • The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

We strongly advise not to arrange any tradesperson or equipment hire until the goods have been delivered in case of any unforeseen circumstances resulting in delayed delivery. Deliveries are carried out by a third-party delivery company. Whilst we make every effort for the goods to be delivered in the given time frame, this is just an estimation and never is guaranteed, therefore we cannot be held responsible for any matters beyond our control that result in your delivery being delayed. You are not entitled to any compensation.

We cannot be held liable once the goods are opened, fixed or installed. We advise checking all products before commencing with installation and notifying us immediately if there are any problems.

Risk & Title

    • Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
    • You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal returns and cancellation.

    • You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
        • goods that are made to your specifications or are clearly personalised.
        • goods which are liable to deteriorate or expire rapidly. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances:
        • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

Right to cancel

    • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.
    • To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post, fax or email). You can use the attached cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the cancellation form.
    • You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.premierporcelain.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, (except for the costs arising for collection & re stocking).

Deduction for Goods supplied.

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

We advise you to order samples pre bulk purchasing, Samples are indicative and not a guarantee of shade, tone & finish. due to the nature of production, variations may occur and therefore we cannot be held responsible for any changes in surface texture, tonality or production variances beyond our control. Returns based on shade & tonality variance from any sample will be subject to a restocking charge.

Due to stock rotation, we do not accept partial returns, we can only accept returns of full pallet quantities and any returns are subject to a re stocking fee. It is advisable to keep a nominal number of pavers for remedial work as we cannot guarantee the same shade and batch being supplied in the future.


    • We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.
        • be of satisfactory quality.
        • be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
        • conform to their description. Upon delivery, the Goods will:
    • It is not a failure to conform if the failure has its origin in your materials.
    • Our Porcelain outdoor pavers comply with EN14411.
    • Our porcelain outdoor pavers are rectified size variation can be +or- 1% non, rectified product can vary in tolerance from batch to batch.
    • Non rectified sizes quoted are nominal and may vary in accordance with manufacturing tolerances and are subject to change. As a general rule, sizes quoted may vary by +/- 5mm.
    • Due to the nature of the design the images for each product are a representation. We advise to blend the pavers to ensure you are happy visually before final application.
    • Goods must be checked prior to fixing. If there are any doubts about the suitability of the goods, please contact us prior to fixing. Claims cannot be accepted after installation.
    • We reserve the right to not send goods.
    • We have a fast turnover of goods which prevents us accepting surplus products unless our warehouse has the same shade/calibre in stock.
    • As products may vary between packs and batches, ensure they are mixed from each pack to achieve a blended overall appearance. We will not be liable for any labour costs, consequential loss or compensation in any way.
    • All tiles shown on this website are shown as nominal tile sizes. The nominal size is the expected production size of the tile plus the recommended joint size.
    • We cannot guarantee that secondary orders of the same product will be the same shade and calibre.




0800 246 5364

Key Policies that form part of our T&C’s



key information guide.


By agreeing to purchase products from Premier Porcelain & Stone Ltd you are also confirming your acceptance of our Terms & Conditions & any policies within it.