Delivery Policy

Delivery costs are inclusive of  VAT unless otherwise stated.

Orders below a certain value may incur delivery charges based on value, weight & postcode.

• Paving & Tile Orders over £399 qualify for free standard delivery
• Natural Stone Inclusive Of Delivery
• Accessories Inclusive Of Delivery

Our delivery costs are benchmarked on a regular basis to ensure they are competitive and we only pass on the minimal amount we need to.

Orders are dispatched for delivery within 4 working days, express delivery is available but may be subject to a surcharge.

Deliveries normally occur between 8am and 6pm weekdays, once an order has been prepared you shall be informed of the date of delivery.

Deliveries are strictly to the kerbside. If your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.

Premier Porcelain use a third party pallet delivery network therefore unforeseen delays can occur especially in the peak seasons. We advise booking Landscapers, Installers, Ground Workers, Tool Hire once you are in receipt of the goods. If you advance book any labour or tool hire and your delivery is delayed we cannot accept liability for any additional costs associated with this

Full patio packs / pallets are delivered via a 18T vehicle with electric pump truck. THE DELIVERY WILL NOT BE MADE ON A HIAB VEHICLE. Small orders or porcelain décor may be delivered via a 7.5 T Vehicle. If a HIAB Vehicle is required the most cost effective solution is for us to deliver to a HIAB company close to your location.

Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle. Please advise of any delivery restrictions in advance as delivery issues may incur a re-delivery charge at a cost of £30.00 per pallet.

Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.

If an order is unable to be delivered due to access, terrain, failure to sign for the delivery or unforeseen weight issues then re delivery will be the customers responsibility and we can accept no liability for any additional charges this may incur.

Deliveries must be signed for on arrival, if you see any issues/damages with your delivery on arrival you should sign for as damaged and inform us with 48 hours.

Damages & Replacements

Although every effort is made to get the products to you in perfect condition, breakages can occur . Please make sure you allow for this and for cuts when fixing, before you work out your quantities. We cannot accept returns of opened pallets / over orders or part pallets or accept liability for product once they have been laid.

Please check your goods thoroughly on arrival Returns & Damages Policy  

The following locations may incur an additional charge, please contact us at info@premierporcelain.co.uk regarding delivery to the below.